CX & Product Design Leadership

Brian leads design teams to create products and services that people trust and love, that change behavior, that make work more productive, and that make life more interesting.

/ Engage Brian to:

Evaluate and help prioritize the top customer problems to solve

Connect directly with your customers to gain insights that data alone can't provide

customer research

customer journey mapping

collaborative design sprints

product & service design

Align stakeholders around the customer problem by looking at key moments in the customer journey

Facilitate design workshops in which stakeholders align on the problem, and co-create and prioritize solutions

Design & validate proofs of concept and prototypes; launch & iterate new products and service experiences

Create messaging and content that create impact and compel action

Lead, mentor, and grow design teams that deliver beautiful products and customer experience excellence

messaging & content design

design leadership

Unlock creativity and collaboration to create ongoing impact.